Q1 : How do I schedule an appointment?
Q2 : When do I arrive for my appointment?
Q3 : What do I bring to an appointment?
Q4 : How do I cancel an appointment?
Q5 : What do I do in case of an emergency?
Q6 : How do I speak to/leave a message for my physician?
Q7 : How do I get test results?
Q8 : What insurances do you accept?
Q9 : What about co-pays?
Q10 : What kind of services do you offer?
Q11 : What if I have Paperwork/Medical Forms to be filled out?
Q12 : How do I refill my medications?
A1 : Please call the office at (480) 963-1853 for appointments during our regular office hours. You may request to see any of the physicians, the physician assistant (PA), the muscular therapist, or the Podiatrist on staff. If your need is urgent, we will schedule you for the same day, but you may be seen by another medical staff member depending upon availability. You may also use the online form called ‘Request an Appointment’ on this website to request a non-urgent appointment. Request an appointment
A2 : For first-time patients, please come to our office 30 minutes prior to your appointment. This will allow sufficient time to complete all necessary paperwork.
If you are an established East Valley Family Medical patient, please plan to arrive 15 minutes prior to your appointment time. This allows flexibility in maintaining our appointment schedule.
A3 : Patients will be asked by check-in staff at each appointment to verify their information, including insurance coverage. This process keeps our data current and ensures the accuracy of insurance claims we file for you. Please have the following items available for each appointment:
- Insurance cards
- Social Security card
- Driver's license
- Current medications in their bottles
- Your child's immunization records
A4 : Please call us at (480) 963-1853 at least 24 hours in advance if you are unable to keep your appointment.
A5 : Call 911.
When you call us after office hours at (480) 963-1853, you will be directed to Apogee Hospitalist Group. They will triage any after office-hour calls pertaining to adult patients. For pediatric patients, they will connect you to the provider who is on-call. Apogee will only take calls that are not emergencies.
A6 :You may also use an online form to leave us a non-urgent message. Please click on the given link to do so or visit the Contact Us page. Please DO NOT use this form to request referrals, ask for refills on prescriptions, or any other critical medical advice. If it is an urgent matter, please call us at (480) 963-1853.
A7 : You should expect to get results from every test you have done, either by phone call or letter, within 2 weeks of the test or lab. If you do not get the results, be sure to call us. No news is NOT good news!
A8 : Click here for a Insurance list.
A9 : We expect the patient to pay the co-pay at the time of the visit. We accept cash, checks, and credit cards.
A10 : Click here for a Services list.
A11 : In order to adequately prepare necessary documentation for work, school, and other situations, our offices needs 48 hours from the time of notification to time of pick-up. Kindly note that in certain cases where further clarification is needed, you will be required to schedule an appointment.
Referrals generally take between 2 and 4 business days. We will call to notify you of the outcome after we receive a response from your Insurance.
A12 : Prescription refill requests will only be given at the time of the appointment. No requests will be accepted either via the phone or fax machine, either from a patient or a pharmacy. You are requested to bring your current medicine bottles with you to your appointment, and refill any prescriptions at the time of your appointment.
General Information :
I have been having a lot of headaches lately, should I worry about them?
Headaches are very common and occur usually when we are having stressful situations. Typical tension headaches are worse as the day goes on, worse when we try to rest at the end of the day, and more frequent as the stress increases. They are usually on both sides of the head, often starting in the back of head or neck, and usually get better with Tylenol, heating pads, and after resting for awhile. Warning signs of potentially more severe headaches including severe pain, nausea/vomiting, light sensitivity, pain that wakes you up in the morning, visual problems, dizziness or weakness. If your headaches are accompanied by those things or other concerning symptoms, you should see your family doctor.
I have my annual pelvic exam and breast exam with my GYN doctor. Do I still need a physical from my family doctor?
Yes. There is much more involved in an adult health examination than a pelvic exam, Pap smear, and breast examination. Your physician will screen for early detection and possible prevention of diseases such as coronary heart disease, hypertension, lipid disorders (cholesterol levels) and osteoporosis. Your family physician will be screening for other, non gynecological problems such as depression and other high risk factors based on family history. In addition, your physician should cover topics such as living wills and age appropriate risk factors for you, such as nutrition, seat belts, wearing a helmet, or working to prevent falls or accidents in your home. Many adults have chronic conditions that should be monitored regularly that would not be routine during a visit to your gynecologist. While we would not want to interrupt your relationship with your gynecologist, our physicians routinely include gynecologic exams as part of the adult health exams for our female patients.
When should I worry about my babys constipation?
First, we must understand that in infants, constipation is not necessarily defined by the number of or frequency of bowel movements. As physicians, we are concerned if the stool is hard or pellet-like, if there is bright red blood streaking the stool or on the paper after wiping, or if the infant appears to have undue discomfort or difficulty passing the stool. Especially in breast-fed babies, it is not unusual to only have a couple stools per week. If you are concerned about your infant, call your family doctor; do not switch to feeding the infant water.
What is the difference between an MD and a DO?
An MD is a Doctor of Medicine and a DO is a Doctor of Osteopathic Medicine. They basically cover the same subjects during four years of medical schools and can choose to practice and become board certified in any specialty. A Doctor of Osteopathic Medicine has some additional training in musculoskeletal medicine, including osteopathic manipulative treatments, which they may include in their practice.
Should I get the flu vaccine?
If you haven’t gotten the flu vaccine there is still time to do it. The Centers for Disease Control recommends basically everyone other than healthy individuals between the ages of 5-50 with no medical problems should get the vaccine every single year. Even healthy adults and kids are less likely to get influenza and less likely to spread it to less healthy people if they get the shot. Unlike recent years, supply of vaccine is good. There is no excuse to not get the vaccine, unless you have had an allergic reaction to it in the past. Fortunately we have not had a serious outbreak of influenza in several years. Let’s keep it that way.
Is vaginal discharge normal?
Yes, it may be. The vagina is a self-cleansing organ. Often, what you see is a clear or white thin discharge made up of the dead cells being removed. Your cervix normally produces mucus in relation to your monthly hormonal changes, and you may also experience this as a discharge. You should see your family doctor if the discharge has a gray, yellow, or green color. Also, if you are having blood in the discharge, if the discharge has a foul odor, or if you have associated itching or burning, these may indicate an abnormal discharge needing treatment by your doctor.
When should I worry about a mole?
It depends a bit on what type of mole and where it is. For brown/black moles, the key things to remember are ABCD. A for Asymmetry — a mole that doesn’t have the same shape on both sides, B for Border — a mole that doesn’t have a clear smooth border with the normal tissue around it, C for Color — a mole that has two or more different shades of brown, blue or black, and D for Diameter — a mole that larger than 6 mm or the eraser of a pencil. For skin color or light moles, if it is changing in size, gets irritated or itchy, forms an ulcer or is painful, I would have my family doctor look at it.
I do not have insurance coverage. Can I still come to your office?
Yes. There are other methods for payment. We accept cash, check and credit cards, or you may visit with our credit advisor to work out a payment plan.
Is there a right way to wash your hands?
A timely question coming into cold and flu season, proper hand washing is one of the best ways to decrease your odds of becoming sick and/or spreading illnesses to other people. But people often don’t wash their hands long enough or take care to keep their hands cleans immediately after washing. Your hands should be washed with warm running water and soap, scrubbing the hands for at least 20 seconds and rinsing well. Leave the water running until after drying your hands, and then you should use the towel to turn the faucet off. Otherwise you recontaminate your hands. How long is 20 seconds? — about the time it takes to sing “Happy Birthday” through twice.
How do I get a copy of my medical records?
You will need to stop at the receptionist desk and fill out a Release of Information form. That form is sent to the Medical Records Department where they will copy your records and forward them to your new healthcare provider. If you do not have a new provider, or would rather hand carry them to your new provider, once the copy is made, we will call you and you can come to the office and pick it up. We do charge a fee to cover copy costs as well as personnel time, and, if requested, you will be given an estimate on the charges prior to the work being done.
Do you take care of newborns?
Yes Family Practice physicians are uniquely trained to cover all facets of the family care- newborn to geriatric care. We also provide vaccinations to all age groups groups including new borns.
If you still have questions after reading through these, please don't hesitate to contact us.